AI Solutions for enterprise

Low-level experiments or basic scripts are easy, so that’s not what we focus on. We work with global enterprises on large-scale transformation, where AI is applied to fix real operational problems, not just test ideas. The goal is simple: reduce costs and increase productivity.

Orchestration, scaling, and security

For enterprise clients, simply “using AI” is not enough. Solutions must fit into existing architecture, scale reliably, and meet strict security requirements. To speed up time to value, we offer pre-built, production-ready solutions, including AI document processing workflows and service AI assistants that improve both customer and internal support efficiency. To top it up, we help customers implement end-to-end AI orchestration solutions like UiPath Maestro and n8n.

How do we help you implement AI?

We assist your organisation in the AI transformation journey through several key areas:

AI Agent Orchestration

We design and orchestrate AI agents that operate across your systems, not just in chat windows. Using platforms like UiPath Maestro and UiPath Agent Builder, we connect AI directly to workflows, data, and decisions.

UiPath Agent Builder allows us to create agents that understand context, work with your data, and perform multi-step tasks. These agents retrieve information, make decisions based on rules, and execute actions across systems.

UiPath Maestro brings control and structure. It orchestrates how agents, systems, and people work together. You define the flow, set guardrails, and decide where human approval is required. This ensures reliability, compliance, and full visibility over what AI is doing.

It’s a controlled, production-ready setup where AI actually works inside your business, not next to it.

AI Discovery

The biggest mistake in AI? Starting without knowing where it will pay off.

Our two-day AI Discovery workshop (€8,000 / $10,000) is designed to fix that. We analyze your processes, identify high-impact use cases, and build a clear roadmap for implementation.

You end the workshops with:

Prioritized AI opportunities
Estimated ROI and business cases
A realistic implementation plan

AI Assistants

AI assistants help employees handle daily work faster and with fewer errors. They operate directly inside your tools (like MS Teams), not as separate apps people forget to use.

These assistants combine access to your internal knowledge with the ability to understand context. They help draft emails, summarize cases, retrieve data, prepare responses, and guide next steps based on your processes.

They act like a well-trained colleague who knows where to look and what to do.

What can you expect from them?

Faster access to relevant information without searching across systems
Better decision support based on real data and context
Less manual effort in repetitive, cognitive tasks

Because they are grounded in your data and connected to your environment, they stay accurate, controlled, and aligned with how your business operates.

Intelligent Document Processing

Intelligent Document Processing (IDP) automates how your organization handles invoices, contracts, forms, and other document-heavy workflows. Instead of manual reading, copying, and checking, AI classifies documents, extracts key data, and validates it against business rules.

But technology alone is not enough. The real challenge is choosing the right use cases and making sure the solution works in your environment. That’s where Office Samurai comes in.

It starts with identifying where IDP will actually deliver ROI. Then we design and implement solutions, integrate them with your systems, and ensure they run reliably in production. As your needs grow, we help scale and maintain the solution, while training your teams to take control.

The result? Faster processing, fewer errors, and data that is immediately usable across your systems.

AI Mailbox Automation

We’ve evolved beyond traditional Machine Learning tools. By leveraging Generative AI (GenAI), we transform unstructured chaos – like emails and service requests – into actionable data. Our solution bypasses the lengthy training periods of legacy systems, delivering human-level understanding at machine speed.

Key features:

Contextual Classification – Automatically identifying intent, process-related categories, or urgent escalations.
Dynamic Information Extraction – intelligently find and extract dates, account numbers, products, and complex entities from any text format.
Advanced Sentiment & Tone Analysis – Evaluating the “vibe” and quality of service to prioritize unhappy customers or sensitive issues.

Our deliverables include:

Identifying use cases and calculating business cases
Proof of Concept (PoC) projects to demonstrate value
Solution design, implementation, and integration
Consulting, training, and ongoing support
Reusable plug-and-play code, ready for rapid deployment

AI Process Intelligence

Process Intelligence shows how work actually happens across your organization by capturing user activity and turning it into structured, data-backed process views.

It replaces assumptions with facts, giving you a clear picture of tasks, variations, and bottlenecks based on real execution. In simple terms, it’s a reliable baseline of how your operations run.

That’s exactly why it plays a key role in AI programs:

It helps you spot where AI makes sense
Define use cases before implementation
Verify whether the expected ROI is there
It supports documentation of AI-driven processes as they evolve
Can generate draft prompts based on how work is currently performed, so teams move faster with the right context from day one

AI Ticket Automation

We implement AI-driven ticket automation that handles incoming service requests end-to-end.

AI Agents classify incoming requests in ticketing systems, understand intent, extract key information, and prioritize them based on urgency and business rules.

From there, the system can suggest resolutions or execute them automatically in low-risk scenarios. It pulls context from previous tickets, knowledge bases, or user history, so responses are accurate and consistent.

For more complex or sensitive cases, humans stay in control. AI prepares the work, gathers the data, and proposes the next step, while final decisions remain with your team.

The result?

Resolution times drop as tickets are handled instantly
Workload decreases because repetitive tasks are removed
Service quality improves because every request is processed with the same logic and full context
Instead of reacting to tickets, your team focuses on solving real problems

Automation program and CoE setup

An automation program is a structured initiative focused on automating business processes using technology. Its foundation typically lies in a Center of Excellence (CoE), an internal, cross-functional team that provides the expertise and oversight necessary to successfully plan, implement, and scale business automation initiatives across the organization.

Office Samurai can help you build your own CoE, by delivering end-to-end support.

Establish robust governance processes, define the operating model, and set up the CoE infrastructure to ensure smooth operations from day one.
Identify and integrate the next wave of technologies, such as Artificial Intelligence, Machine Learning and analytics, ensuring your automation program remains modern and scalable.
Develop a tailored pipeline of business processes for automation, identify high-impact projects, and implement Robotic Process Automation solutions that deliver measurable business value.
Audit existing RPA infrastructure, optimize access and security management and extend automation services to other business areas.
Design and implement RPA solutions, provide ongoing training and ensure compliance with IT security and change management processes.

Citizen Development program

Citizen Development (CD) refers to empowering non-IT employees to create applications and automate business processes using low-code or no-code platforms.

Citizen Developers offer a low-cost entry point for automation, enabling employees closest to the business processes to identify and automate repetitive tasks. It’s important to quickly recognize these early automation efforts and provide governance, to ensure standardization, scalability and security.

Office Samurai can help your organization to set up and manage a complete CD program.

Establish a governance structure, define roles, and ensure alignment with IT, bringing security and quality in automation creation.
Provide comprehensive training, ensuring employees have the skills to use automation and analytics tools such as MS Power Automate, VBA and PowerBI.
Additionally, “train-the-trainer” program can be implemented, to ensure long-term sustainability, by empowering employees to become trainers themselves.
Assess your current automation opportunities, ensuring that the right automation tools are selected for optimal results.
Once in place, our program allows you to scale across multiple departments, integrating new technologies and continually optimizing operations for long-term success.

Automation program audit and mentoring

An effective automation program is not a one-time action but an ongoing effort that requires regular evaluation and optimization. Even with a capable automation team or Center of Excellence (CoE), a performance review by industry experts can provide valuable insights. Our clients have found that an outside perspective, bringing fresh ideas and external experience, adds significant value to their operations. Our audit and mentoring services ensure your automation program continuously improves and operates at optimal efficiency.

We review your current automation setup, in scope of development standards, governance and performance, identifying areas for improvements.
Our mentoring equips your team with the best practices and advanced techniques needed to stay ahead of evolving technologies, meet increasing KPIs and consistently achieve operational efficiency targets.
We provide dedicated learning plans, helping your staff advance with their automation skills.

License advisory and resell

License optimization is crucial for maintaining a sustainable automation program. Without careful management, it’s easy to overbuy and inflate costs which can jeopardize the whole initiative.

Our holistic approach focuses on helping you optimize your license usage.

We base our license recommendations on your specific business case, ensuring they align with your needs rather than fulfilling a reseller role.
As a UiPath Platinum partner, we offer access to significant discounts, resulting in reduction in license costs.
Our audit and reporting tools analyze your existing licenses, identifying underused or redundant ones.
Our UiPath Service Network (USN) certification ensures top-tier service quality, along with exclusive access to advanced training and earlier product releases.
We manage every aspect of your licenses – from procurement to renewal – allowing your teams to focus on core business activities.

Automation roadmap for complex global automation programs

Launching automation programs in large organizations can be especially challenging due to the complexity of multiple regions and business units. For these cases, our approach is to create a tailored Automation Roadmap, offering clear, phased guidance for deploying automation solutions.

We begin with a scan of your business processes, technology landscape, and business goals to identify automation opportunities with the highest potential impact.
Knowing industry best practices, we create a detailed, tailored roadmap for selected automation projects, technology selection, resource allocation and ROI forecast.
Our service ensures that all stakeholders are aligned across different regions and departments by weekly status calls.
Automation is an ongoing effort. We provide continuous support to adapt your roadmap as new technologies and opportunities appear.

Talk about AI, to a human

Make the first step towards improving your business processes. Type in your email – we will contact you in 1 business day.

Four steps ahead of your competition

You move faster because you start from experience, not from scratch. Instead of testing ideas, you apply solutions across tools and platforms that have already been proven in hundreds of implementations:

Stopping at concepts or workshops would be taking the easy way out. The real work starts when we follow them to the implementation, development, and maintenance. Our experience comes from over 500 automation projects, which means we know what works, what fails, and how to avoid common pitfalls.

Real AI experience, no PowerPoint slides

As UiPath Diamond Partners, we work with proven, secure platforms that meet enterprise standards. Everything we deliver is designed to fit into your architecture, respect your security policies, and operate reliably at scale.

Enterprise-grade solutions

Market research doesn’t lie: MIT report on AI showed that working with an external provider like Office Samurai doubles your chances of project success, avoids trial and error, reduces risk, and moves faster with a structured approach.

2x greater chance of success

We bring ready-made components, proven patterns, and reusable solutions like AI ticket automation or productivity tools, so you can move faster and deliver results sooner.

Pre-built components & know-how

We bring ready-made components, proven patterns, and reusable solutions like AI ticket automation or productivity tools, so you can move faster and deliver results sooner.

Frequently Asked Questions

Let us try to resolve your doubts. Explore this section with common inquiries on AI Solutions.

We are model-agnostic. We can connect to any LLM provider approved by your organization, ensuring the technology fits your specific needs. Our team has experience with all popuar solutions (OpenAI GPT, Azure AI Foundry, Google Gemini, Antropic Claude, open-source models, etc.).

Our approach respects enterprise security by design. We can adapt to your data residency requirements, offering on-premise, hybrid, or region-specific cloud solutions.

It depends on scope, but we don’t spend months in analysis. With a clear use case, first results can be delivered in weeks, not quarters. Larger transformations are phased, so you see value early and scale from there.

Yes! Is there another option? Enterprise integration is a standard part of delivery. AI agents and automation connect to your systems through APIs, workflows, and orchestration layers, so they operate within your environment, not outside it.

We ground AI in your data, processes, and rules. On top of that, we implement Human-in-the-Loop or Human-on-the-Loop controls where needed. AI prepares and executes, but critical decisions stay under control.

Yes. We support, optimize, and scale solutions after go-live. At the same time, we train your teams so you can take ownership and avoid dependency.

Yes. We typically start with high-impact use cases, prove value quickly, and expand from there. The architecture is designed to scale from day one.

No. It removes repetitive work. Your teams spend less time on manual tasks and more on decision-making and problem-solving. Very often, employees can be assigned to tasks and processes for which there was “not enough time” earlier.

No. We can deliver everything end-to-end. If you already have a team, we work alongside them. If not, we build the capability with you over time.

Need more details? Reach out!

All questions are worth asking. We tried our best with the FAQ, but if you didn’t find the information you need, we will be happy to talk to you directly.

Looking for a long-lasting partnership?

More than 80 enterprise organisations across EMEA and North America have shifted from “guessing” to “knowing”. One-off projects are not the point. We build long-term partnerships with customers who treat automation and operational excellence as a strategic priority, not a side initiative.

Don’t take our word for it. Take theirs.

I have worked with Office Samurai on many projects during my time at Amer Sports and now at Atomic. They always deliver high-quality results that meet our expectations.

The team is very flexible and adapts well to our needs. We have collaborated on robotic process automation, SOX compliance, process mapping, and other important projects. Each time, they bring new and creative ideas to the table. Office Samurai’s proactive approach and deep expertise are crucial to our success. They are not just service providers but true partners invested in our success. They anticipate challenges and provide effective solutions.

Their consistent performance and dedication make them an invaluable asset to our team.

Ewelina Stanisz

Program & Project Manager in Atomic

Working with Office Samurai has been fantastic. An external partner can implement on your behalf, bringing a wealth of experience. They can also be proactive, offering new ideas, suggesting new technologies and finding ways to address problems we can’t. While we were training the robot for the warehouse team, we had different people involved, all of whom had a slightly different approach. This confused the robot. Office Samurai was able to provide best practice guidance and train the robot to get better accuracy and outcomes.

Together, we’re a powerful force, getting great results and enjoying the work. We receive ideas for automations from colleagues, do an initial exploration and then ask Office Samurai to suggest how they’d make it work efficiently

Holger Gerlach

Team leader in the finance department at E/D/E Einkaufsbüro Deutscher Eisenhändler Gesellschaft mit beschränkter Haftung

Sappi Kraków CoPE has been collaborating with Office Samurai since 2021, and we are extremely pleased with the partnership. Office Samurai has played a crucial role in enhancing our Robotic Process Automation (RPA) capabilities. Their expertise in UiPath software was instrumental in helping our RPA team gain fundamental knowledge, set up the UiPath environment, and establish best practices. This foundational support led to the rapid development of several easy-to-medium complexity automations that have significantly benefited Sappi Europe.

We are delighted to work with the highly skilled team of developers at Office Samurai. Their knowledge, professionalism, and dedication have been key to our success in automation. We look forward to continuing our fruitful collaboration with them.

Wojciech Bazarnik

RPA Lead Sappi Europe

It is with great pleasure that I recommend Office Samurai, with whom we have been collaborating at InPost since 2021 in the field of process automation.

Office Samurai is a team of exceptional professionals who thoroughly understand both business and technological needs. Their expert knowledge and innovative approach have enabled us to successfully automate key processes, resulting in a significant improvement in operational efficiency and cost reduction. Their expertise in the latest UiPath products is effectively utilized in our joint projects.

If Office Samurai were superheroes, their superpower would be lightning-fast process automation! I highly recommend Office Samurai as a reliable partner in the field of process automation.

Mateusz Hankus

Head of the Robotics Team InPost

Don’t let questions hold up your next project

Ask a question or just say hello – we’ll get back to you within a day. It’s quick, it’s free, and it might save you a lot of trouble. During a short call (online/phone), we’ll discuss how we can help solve your challenges. We’ll guide you to the best of our knowledge, even if it means we can’t offer you our services.