Adding more tools won’t help you to do the job. Process transformation is about changing the way work gets done. We help companies analyze and redesign their processes, remove inefficiencies, and implement AI-based automation that actually works in practice.
Our core strength lies in combining deep process thinking and analysis with automation and AI. Process Intelligence provides the data to identify what’s worth automating and where AI will deliver impact, allowing you to move from isolated initiatives to consistent execution across the organisation.
Before taking any action, we start with understanding how your business actually works. That’s why we take an “MRI” approach to your processes, using data to see what’s really happening beneath the surface. Our toolkit is built to give you clarity first, action second:
Process Intelligence
Real processes don’t follow the “happy path” from your manuals. They involve shortcuts, workarounds, and constant firefighting.
We partner with KYP.ai and Sorocco on Process Intelligence to show you how work truly flows across your organisation, between systems and teams. You see where time is lost, where rework happens, and where effort doesn’t translate into value.
That allows you to:
It also gives you a continuous pipeline of improvement opportunities and most importantly, you can measure the impact of every change. Before and after.
Do you know what’s best about it? Companies that apply Process Intelligence typically see a 15–30% improvement in performance, driven by better organization of work, and smarter use of tools.
Process Intelligence
Real processes don’t follow the “happy path” from your manuals. They involve shortcuts, workarounds, and constant firefighting.
We partner with KYP.ai and Sorocco on Process Intelligence to show you how work truly flows across your organisation, between systems and teams. You see where time is lost, where rework happens, and where effort doesn’t translate into value.
That allows you to:
It also gives you a continuous pipeline of improvement opportunities and most importantly, you can measure the impact of every change. Before and after.
Do you know what’s best about it? Companies that apply Process Intelligence typically see a 15–30% improvement in performance, driven by better organization of work, and smarter use of tools.
Process Discovery
Process Discovery is a comprehensive, long-term project aimed at creating a complete inventory of an organisation’s processes to determine their automation potential.
Quick Process Discovery
Quick Process Discovery is a condensed workshop format designed to rapidly generate ideas and build a business case for an automation program.
Process Mining
No… Thank you. But why don’t we support Process Mining?
Process Mining looks at system logs. That means it can only show part of the picture.
In most organisations, a large portion of work happens outside core systems, in emails, Excel files, and manual steps. Process Mining is not capable of capturing that.
We choose Process Intelligence instead. It shows the full picture: user actions, tools, systems, and effort.
If your goal is to understand how work actually gets done and where to improve it, you need more than system logs – and that is visibility across the whole end-to-end process.
Lean in Office
Automation works best when the process behind it is already clean, simple, and well-organized. That’s where Lean in the Office comes in.
We offer practical training and hands-on support to help your teams improve how work is structured before introducing automation or AI. This is not theory-heavy training – it’s a workshop focused on real office environments, where most inefficiencies come from poor task design, unclear responsibilities, unnecessary steps, and constant rework.
Our Lean training programs are designed for analysts, managers, and operational teams. We teach you how to identify waste, simplify workflows, standardize processes, and improve day-to-day execution. At the same time, we support implementation, helping you apply these principles directly to your operations.
The goal is simple: create processes that are easier to manage and ready for automation.
Make the first step towards improving your business processes. Type in your email – we will contact you in 1 business day.
Safe to say, that once your processes are broken down into small, measurable parts, we jump right into action. We put it all together to create a process that works better, runs smoother, and is built to handle the changes.
Lean shows you what should be fixed and GenAI helps you fix it faster. From redesigning workflows to generating content, supporting decisions, and handling repetitive tasks, GenAI becomes part of how your processes evolve.
Lean powered by GenAI
Lean shows you what should be fixed and GenAI helps you fix it faster. From redesigning workflows to generating content, supporting decisions, and handling repetitive tasks, GenAI becomes part of how your processes evolve.
See how work actually runs, then improve it. With Process Intelligence and Discovery workshops, you get a full view of your operations across systems, teams, and tools. This allows you to identify inefficiencies, remove waste, and uncover improvement opportunities that are usually hidden in day-to-day work.
End-to-end process visibility and optimization
See how work actually runs, then improve it. With Process Intelligence and Discovery workshops, you get a full view of your operations across systems, teams, and tools. This allows you to identify inefficiencies, remove waste, and uncover improvement opportunities that are usually hidden in day-to-day work.
We help you identify where AI makes sense and what type of solution fits your processes. Whether through tools or workshops, we adapt to your pace. You can assess thousands of employees with data-driven tools or start next week with focused sessions.
Faster AI adoption
We help you identify where AI makes sense and what type of solution fits your processes. Whether through tools or workshops, we adapt to your pace. You can assess thousands of employees with data-driven tools or start next week with focused sessions.
Our approach works like an MRI scan for your business. It shows where work slows down, where effort is wasted, and where Process Excellence will actually deliver results. You stop working on assumptions and start with clear, objective data that tells you what to fix and where to act.
MRI for your operations
Our approach works like an MRI scan for your business. It shows where work slows down, where effort is wasted, and where Process Excellence will actually deliver results. You stop working on assumptions and start with clear, objective data that tells you what to fix and where to act.
Let us try to resolve your doubts – explore this section with common inquiries on Process Excellence.
Process Discovery helps you understand processes through workshops, interviews, and short-term analysis. It’s a good starting point.
Process Intelligence goes further and on a bigger scale. It uses real execution data to show how work actually runs every day across systems and teams. Discovery gives you a snapshot. Process Intelligence gives you continuous visibility.
It’s a data-driven analysis using Process Intelligence. It shows where work slows down, where effort is wasted, and where AI will actually deliver results versus where it will burn the budget. No assumptions. Just facts.
Process Mining looks at system logs, so it only shows part of the processes done in core systems (ERP, CRM).
Process Intelligence captures real user activity across all tools, systems, and workflows. That means you see the full picture, not just what happens in core systems.
We analyze how work flows across processes and tools, not individuals. The focus is on understanding workload, delays, and inefficiencies, not tracking people. Data can be anonymised and aggregated based on your compliance and data security policies.
Yes, when done correctly. Our approach is designed around enterprise security and compliance requirements. You control what is captured, how it is used, and at what level of detail.
It depends on how wide you go, but the structure is consistent. You’re typically looking at user licenses, hosting for the platform (on-premises, your cloud, or vendor cloud), configuration support, and expert guidance to interpret the data and turn it into decisions. On top of that, you can extend the setup with add-ons or personalized dashboards for different users.
Very quickly. Workshops can start within days. Data-driven analysis can follow once access is agreed. You don’t need months of preparation to begin.
Yes – it even should! It shows where AI will make a difference and provides the context needed for reliable execution.
No. Data is collected in the background, and analysis happens without interrupting your teams. Work continues as usual.
Most organizations see 20-40% of improvements across productivity, process efficiency, and automation potential. The exact impact depends on your starting point, but the goal is always measurable change, not theoretical benefits.
All questions are worth asking. We tried our best with the FAQ, but if you didn’t find the information you need, we will be happy to talk to you directly.
We already helped over 90 enterprise organizations in the EMEA and North America. At Office Samurai we pride ourselves on being not just another service provider, but a strategic partner to our clients, guiding them through the journey of digital transformation and business excellence.
I have worked with Office Samurai on many projects during my time at Amer Sports and now at Atomic. They always deliver high-quality results that meet our expectations.
The team is very flexible and adapts well to our needs. We have collaborated on robotic process automation, SOX compliance, process mapping, and other important projects. Each time, they bring new and creative ideas to the table. Office Samurai’s proactive approach and deep expertise are crucial to our success. They are not just service providers but true partners invested in our success. They anticipate challenges and provide effective solutions.
Their consistent performance and dedication make them an invaluable asset to our team.
Working with Office Samurai has been fantastic. An external partner can implement on your behalf, bringing a wealth of experience. They can also be proactive, offering new ideas, suggesting new technologies and finding ways to address problems we can’t. While we were training the robot for the warehouse team, we had different people involved, all of whom had a slightly different approach. This confused the robot. Office Samurai was able to provide best practice guidance and train the robot to get better accuracy and outcomes.
Together, we’re a powerful force, getting great results and enjoying the work. We receive ideas for automations from colleagues, do an initial exploration and then ask Office Samurai to suggest how they’d make it work efficiently
Sappi Kraków CoPE has been collaborating with Office Samurai since 2021, and we are extremely pleased with the partnership. Office Samurai has played a crucial role in enhancing our Robotic Process Automation (RPA) capabilities. Their expertise in UiPath software was instrumental in helping our RPA team gain fundamental knowledge, set up the UiPath environment, and establish best practices. This foundational support led to the rapid development of several easy-to-medium complexity automations that have significantly benefited Sappi Europe.
We are delighted to work with the highly skilled team of developers at Office Samurai. Their knowledge, professionalism, and dedication have been key to our success in automation. We look forward to continuing our fruitful collaboration with them.
It is with great pleasure that I recommend Office Samurai, with whom we have been collaborating at InPost since 2021 in the field of process automation.
Office Samurai is a team of exceptional professionals who thoroughly understand both business and technological needs. Their expert knowledge and innovative approach have enabled us to successfully automate key processes, resulting in a significant improvement in operational efficiency and cost reduction. Their expertise in the latest UiPath products is effectively utilized in our joint projects.
If Office Samurai were superheroes, their superpower would be lightning-fast process automation! I highly recommend Office Samurai as a reliable partner in the field of process automation.
Ask a question or just say hello – we’ll get back to you within a day. It’s quick, it’s free, and it might save you a lot of trouble. During a short call (online/phone), we’ll discuss how we can help solve your challenges. We’ll guide you to the best of our knowledge, even if it means we can’t offer you our services.
